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Support Services

Basic
100+VAT
  • Modifications
  • New Integrations
  • Problem Solving
  • Assistance with content
  • Technical Support
Optimal
800+VAT
  • Updates
  • Security
  • Content Management
  • Optimization
  • Support Services
Flagship
1200+VAT
  • Regular Updates
  • Security Assurance
  • Catalog Management
  • Optimization, Analytics
  • Technical Support

IT maintenance

One time
80+VAT
  • Remote assistance during business hours (8:00–17:00)
  • System diagnostics and troubleshooting
  • IT consulting
  • Software updates
  • Microsoft 365

Designed for companies that need IT services on demand, without long-term commitments.

Support
150+VAT
  • Remote assistance during business hours (8:00–17:00)
  • System diagnostics and troubleshooting
  • IT consulting
  • Software updates
  • Microsoft 365 Azure
  • Server, workstation, and network equipment maintenance

Designed for companies that need IT services on demand, without long-term commitments, but more complex solutions.

Security
200+VAT

Consultation / Discussion
Designed for companies that want to:

  • Discuss the current security situation
  • Get tips on improving security
  • Determine if additional solutions are needed (MFA, backups, firewalls, etc.)
  • Learn what the most common sources of threats are and how to protect yourself from them

Security audit
A detailed assessment of the existing IT infrastructure:

  • Network, user, and system security review
  • Data backup policy
  • Access control, password policy
  • Identifying potential vulnerabilities
  • Recommendations for risk reduction

A report with clear decisions and an action plan.

Workplaces
3000+VAT

What does annual maintenance include:

  • Continuous maintenance of up to 10 workstations
  • Remote and local support
  • Prompt response to failures (according to SLA)
  • Software updates and prevention
  • Antivirus solution maintenance
  • Implementation and maintenance of data backup solutions
  • Network equipment (routers, switches, Wi-Fi) maintenance
  • IT consulting

Advantages:

  • Fixed monthly fee
  • Clearly defined response time
  • One contact for all IT issues
  • The ability to expand the scope of services as the business grows

Designed for small businesses or organizations that want stable and reliable IT systems without any hassle.

Workplaces
5500+VAT

What does annual maintenance include:

  • Continuous maintenance of up to 30 workstations
  • Fast remote support and on-site response (based on SLA)
  • Operating systems and software maintenance
  • Centralized antivirus protection
  • Data backup solution maintenance
  • User management (passwords, rights, access control)
  • Network infrastructure maintenance (servers, routers, Wi-Fi)
  • Consultations when implementing IT solutions or changing the system
  • Periodic analysis and reports on the status of IT infrastructure

Advantages:

  • Professional IT partner all year round
  • Clear service level and response time
  • Flexibility for additional services (security audits, cloud solutions, etc.)
  • Possibility to integrate cybersecurity oversight

Designed for growing companies that value uninterrupted IT operations, quick response to problems, and a long-term IT partner.

Workplaces
8000+VAT

What does annual maintenance include:

  • Continuous IT maintenance for up to 50 workstations
  • Priority response and support according to SLA
  • Remote and local assistance
  • Server, workstation and software management
  • Centralized installation and maintenance of antivirus solutions
  • Automated backup system and monitoring
  • User administration: accounts, permissions, MFA, password policy
  • Ensuring network security (firewalls, VPN, access control)
  • Cybersecurity audit and periodic recommendations
  • Consulting on infrastructure development, cloud and IT strategy

Advantages:

  • One contact for all IT questions
  • Comprehensive IT management – from prevention to response
  • Regular presentations of IT performance and security reports
  • Ability to integrate additional services (Microsoft 365, security auditing, licensing, etc.)

Ideal for medium-sized businesses or organizations that require stable, efficient, and secure operation of IT systems with extended maintenance.